In this guide, we will talk about an finding and resolving order errors in Sello.
You will find the explanation on how to proceed through the steps below.
Identify and Attempt to Resolve the Error
If the error is caused by a connector issue you need to investigate and resolve the issue yourself. For example: incorrect and/or missing EAN in a webshop system or a non-existent VAT rate in an ERP system ). If the error cannot be resolved by you, contact the relevant party. For example: If you encounter the error "could not return in marketplace", you need to contact the channel directly.
Once the Issue is Resolved
Click Retry in Sello. The system will then attempt to synchronize the order again.
If the Error Reappears After Clicking Retry
- If the issue has not been resolved, the error will be re-applied to the order within 5–10 minutes. This happens because Sello encountered the same issue during the synchronization attempt. Ensure the problem is resolved before retrying.
Remove the Warning in Sello
If you’ve resolved the issue manually but do not wish to retry synchronization, click Ignore to remove the warning