In this guide, we will talk about an error you might run into when booking shipments for orders.
When you are booking shipments for orders you will sometimes get an error code that mentions the address / postal code / country being incorrect. We will discuss below how to identify which of these fields is incorrect below.
Incorrect postal code for the address
This is the most common cause of shipment problems that you may run into. Sometimes customers will add the incorrect postal code to an order, but the postal code itself will still be a valid postal code for a different location.
- To look up if the postal code is the correct one, you can look up the address of the customer in a postal code system, to see if there is a match. Then you can replace the incorrect postal code in the order with the correct one
Incorrect country
This is connected to the error above, as sometimes the incorrect postal code can be the postal code from a different country. To make sure this is not the problem, look up the whole address and postal code to make sure it is the same country as the country mentioned in the order.
- If the postal code in the order is a postal code from a different country, you will need to look up the address in the order and replace the postal code with the new one that you find.
Invalid postal code
In some cases, the postal code will not be an existing postal code at all, and you will not be able to find it when you look it up.
- In these cases, you can look up the address and take the postal code you find for the address, then replace the incorrect one in the order with the correct one.
You can look up postal codes via the below links:
https://worldpostalcode.com/lookup
https://www.postnord.se/vara-verktyg/sok-postnummer-och-adress/ (Nordics only)
Sender address and postal code
If everything in the above points look good for the customer address, go to your settings and check your sender settings. Sometimes the sender information is incorrect, with maybe one incorrect number in the postal code or the incorrect country code, this can cause the error to appear as well.