How to repair a broken connection to Amazon

In this guide, we will show you how to repair a broken connection to Amazon.

If a connection to Amazon breaks, or never worked in the first place, you will get an email from Sello containing information about which country is affected, etc.

There are a number of possible reasons as to why the connection isn't working. Most often, the fault lies in the credentials used to create the connection.

The following are some of the reasons that might be to blame:

• Your Seller ID and/or MWS Token is incorrect.
• You do not have the "Professional" account plan.
• The country you are trying to connect to is not active on your account.
• You have not properly finished the setup of your account.

The first course of action should always be to make sure that the correct Seller ID and MWS Authorisation Token is stored in Sello.

Start by logging in to Amazon and then locate your credentials, for a reminder on how to find these details, click here.

When you have found your credentials, send us an email at support@sello.io containing these and we will compare those to the credentials we have stored.

Should that not yield any results, you will have to contact Amazon's Seller Support.

Good to know:

• Messages saying that your connection isn't working comes directly from the channel, meaning that it is not Sello making this claim.
• We do not know why your connection is not working, but if you get in contact with us, we will look into it together.