In this guide, we will show you how to repair a broken connection to Amazon.
If a connection to Amazon breaks, you might have to refresh Sello's access to your Amazon account.
There are several possible reasons as to why the connection isn't working. Most often, the fault lies in the credentials used to create the connection becoming outdated and auto-renewal of these has failed.
To restore or otherwise activate a connection to Amazon, you'll need to re-authorize Sello.
Here's how:
- Log into Amazon Seller Central
- In the top-left menu, go to: Apps and Services -> Manage Your Apps
- Find: Sell-o AB in the list
- Click: Re-Authorise
Should that not yield any results, you will have to contact Amazon's Seller Support as there might be issues with your Amazon account.
Good to know:
- Once you have refreshed Sello's access, Sello will perform an immediate check for and download any and all orders that might not have been imported.
- If you have been granted permission to sell in more Amazon countries during the time your connection has been broken, separate connections will be created automatically. However, be advised that you are in no way obligated to utilize the connections to these new countries.