How to register a return

In this guide, we will look at registering the return of an item in Sello.

If a buyer wishes to return an item, the return needs to be registered at the place of purchase. This can be done directly in Sello and upon doing so the information will be relayed to the sales channel in question.

Returns are made AFTER the product has been delivered, if the item has not left your warehouse, you will need to cancel it, read more here.

Returns are registered at a product level, meaning returns are registered for each item in the order individually.

Here's how:

1. Log into Sello
2. Go to: Orders
3. Find and open your order
4. Find your desired item and click the ellipsis -menu in the far-right
5. Click: Register return
6. Specify the amount that is being returned
7. Specify a reason for the return
8. Click: Register return

Next, you'll need to accept the return. This is done by clicking the Accept -button that appears after registering the return.

This might seem like an arbitrary step, but since returns can be requested by some platforms remotely, you need to be able to either reject or accept the return.

Done!

Good to know:

• Sello will not add returned items back in stock automatically, keep this in mind if the product is to be sold again.
• You may return orders according to the sales channel's rules. If the point of purchase does not have a specific return period, a 14-day standard will be used.

The following channels support returns via API, meaning you will not have to correct the order in the channel back-end after you've made the return in Sello:

• CDON
• Miinto
• Mall
• Zalando
• All Mirakl -based channels such as H&M, Stadium, Elkjøp and Afound.
• Shopify (traditional connection using Sello as your main platform)