How to create mail templates – Sello

In this guide, we will show you how to work with mail templates in Sello.

Using mail templates in Sello means you can create ready-made emails that you can send to your customers through the order interface in Sello.

The templates can be filled with variables that will be replaced with their corresponding data when you send the email, meaning you won't have to look up information such as the customer's name or order total prior to sending the email.

You can also configure the mail template to change the selected order's status or leave feedback (Tradera only) once the email has been sent.

The following variables can be used:

Variable	Description
!ITEM_LIST	A list of all products in the order (item id, name and price).
!LIST_NOPRICE	A list of all items in the order (item id and name).
!TOTAL	Order total, including shipping.
!TOTAL_NOSHIPPING	Order total, excluding shipping.
!SHIPPING	Shipping cost.
!PHONE	Customer's phone number.
!ALIAS	Customer's alias (Tradera only, otherwise customer name).
!NAME	Customer name.
!ADDRESS	Customer address.
!SURNAME	Customer surname.
!ORDERNO	Order number.
!DATE	Today's date.
!TRACKING	Tracking numbers with links to tracking service.
!COUPON_CODE	Coupon code from the product.

Mail templates can be used to aid you in your order fulfillment process and can be used to notify the customer that you have yet to receive payment, that you have delivered the order, or to convey tracking information for example.

Luckily, you can create as many mail templates as you'd like.

Here's how: