In this guide, we will show you how to work with mail templates in Sello.
Using mail templates in Sello means you can create ready-made emails that you can send to your customers through the order interface in Sello.
The templates can be filled with variables that will be replaced with their corresponding data when you send the email, meaning you won't have to look up information such as the customer's name or order total prior to sending the email.
You can also configure the mail template to change the selected order's status or leave feedback (Tradera only) once the email has been sent.
The following variables can be used:
|!ITEM_LIST||A list of all products in the order (item id, name and price).|
|!LIST_NOPRICE||A list of all items in the order (item id and name).|
|!TOTAL||Order total, including shipping.|
|!TOTAL_NOSHIPPING||Order total, excluding shipping.|
|!PHONE||Customer's phone number.|
|!ALIAS||Customer's alias (Tradera only, otherwise customer name).|
|!TRACKING||Tracking numbers with links to tracking service.|
|!COUPON_CODE||Coupon code from the product.|
Mail templates can be used to aid you in your order fulfillment process and can be used to notify the customer that you have yet to receive payment, that you have delivered the order, or to convey tracking information for example.
Luckily, you can create as many mail templates as you'd like.
- Log into Sello.
- Click your profile in the upper-right corner.
- Click: "Settings".
- Go to: "Orders" -> "Mail templates".
- Click: "Create new".
- Give your template a name.
- Input a subject line (Optional).
- Make a choice in: "Change status to".
- Make a choice in: "Leave feedback".
- Make a choice in: "Attach".
- Input your desired content.
- Click: "Create".
To edit an already existing template, simply click the pen -icon to the right of the template you are hovering over.
Good to know:
- To delete a template, simply click the trashcan -icon to the right of the template you are hovering over.