In this guide, we will show you how to send an email to a customer using Sello's order interface.
Typically, sales channels take care of customer contact for you, but in cases such as orders placed on Tradera or your own webshop, you will have to communicate with the buyer yourself.
All you need to send an email is a template in Sello. By default, your account will have two of these, but you might want to edit them to fit your needs.
When you have tweaked your mail templates, you can start sending emails to your customers from the order interface in Sello.
Here's how:
- Log into Sello
- Go to: Orders
- Select your order(s)
- Click: Actions
- Click: Send mail
- Select your preferred email template
- Click: Continue
Done!
Good to know:
- You can create new and customize existing email templates in the settings -page in Sello - Read more here.
- You can also send emails one order at a time by clicking the ellipsis -menu to the right and selecting Send mail
- If you select more than one order, you will not be able to edit the template before the message is sent, instead, the email will be sent upon clicking the name of the template in step six.
- This feature is only available on orders placed via your own webshop or Tradera.