How to send an email to customer

In this guide, we will show you how how to send an email to a customer using the order interface in Sello.

Many sales channels take care of customer contact for you, but this is not always the case, luckily, this feature can be used on orders from channels where you are in charge of contacting the buyer.

All you need in order to be able to send an email is a template in Sello. By default, your account will have two of these, but you might want to edit them to fit your needs.

When you have tweaked your mail templates, you can start sending emails to your customers from the order interface in Sello.

Here's how:

1. Log into Sello.
2. Go to: “Orders”.
3. Select your order.
4. Click: “Actions".
5. Click: "Send mail".
6. Select your preferred email template.
7. Make your changes (Optional).
8. Click: "Continue".

Done!

If you select more than one order, you will not be able to edit the template before the message is sent, instead the email will be sent upon clicking the name of the template in step six.

You can also do this one order at a time.

Here's how:

1. Log into Sello.
2. Go to: “Orders”.
3. Find your order.
4. Click the ellipsis -menu to the right.
5. Click: "Send mail".
6. Select your preferred email template.
7. Make your changes (Optional).
8. Click: "Continue".

Done!

Good to know:

• You can create new and customize email templates in the settings -page in Sello. Read more here.