In this guide we will list common questions and answers regarding Ongoing Warehouse, how the integration with Sello works, information how to create products and what product information is included when products are created from Sello to Ongoing Warehouse.
How does Sello's integration with Ongoing Warehouse work?
The Sello <-> Ongoing integration supports the following features:
- Orders are sent: Sello -> Ongoing Warehouse
- Delivery including tracking info is fetched: Ongoing Warehouse -> Sello
- Returns and cancellations are fetched: Ongoing Warehouse -> Sello
- Sello can either import products, or create them in Ongoing Warehouse
- Sello can create products on-demand
- Sello can automatically create new products
- Sello can automatically import new products from Ongoing Warehouse
How do I create products in Ongoing manually?
To create articles in Ongoing manually, you'll need to find the Sello article numbers and head to the Ongoing settings.
Here's how:
- Go to: Settings -> Extras -> Ongoing Warehouse
- Click: Settings
- Input article numbers separated by comma
- Click: Send
What happens if I receive an order for a product that I haven't created in Ongoing?
If a manual sync hasn’t been triggered and the automatic creation of products is turned off, Ongoing will automatically create a basic product when the order is sent there. This is built-in functionality in Ongoing Warehouse and cannot be avoided.
What product information is included when products are created from Sello to Ongoing Warehouse?
The following information is what Sello can send to Ongoing Warehouse:
- SKUs
- Attributes
- Weight
- Images
- Quantity/stock
- Internal name
- Purchase price
- Texts
- Supplier id
- Supplier product number
Can I change the item number of the product inside Ongoing after Sello has created it?
No, that is not possible because of how the mapping is setup. If you change the link, Sello will lose the connection that was created in OW. For example, we won't be able to place orders if the item number of a product was changed in OW after Sello has created it.